This Privacy Policy explains how agb99 collects, processes, stores and protects the personal data of individuals who access our Platform. We encourage you to read this document in full before submitting any personal information through the agb99 website.
These cards give a plain-English overview of our six principal data commitments. They are supplementary to — and do not replace — the full legal text that follows.
Personal data collected by agb99 is used only for the specific, documented purposes described in this Policy — primarily account administration, identity verification, payment processing and fraud prevention.
Data is stored using industry-standard encryption and access controls. Staff access to personal records is restricted on a strict need-to-know basis, with audit trails maintained for accountability.
agb99 does not sell personal data to third parties. Data is shared only with verified service providers operating under contractual data-protection obligations, and only to the extent necessary.
Personal data is retained only as long as required for the purpose for which it was collected, or as mandated by applicable legal, regulatory or contractual obligations. Records are deleted or anonymised thereafter.
Users have the right to access, correct and in certain circumstances request deletion of their personal data. Requests are handled through the support channel described at the end of this Policy.
Where data is processed or stored outside Malaysia, agb99 applies appropriate safeguards consistent with recognised international data protection standards to maintain equivalent protections.
agb99 ("we", "us", "our", "Platform") operates the online entertainment guide accessible at agb99.lat. This Privacy Policy ("Policy") describes how agb99 collects, receives, uses, stores, shares, transfers and otherwise processes personal data relating to individuals ("you", "your", "User") who access or use the Platform in any capacity.
This Policy applies to all personal data collected through the Platform website, registration forms, KYC verification processes, payment systems, customer support interactions and any other touchpoint through which agb99 receives information about you. It applies whether you are browsing anonymously, are a registered member or are a fully active depositing user.
By accessing the Platform or submitting personal information to agb99 in any form, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein, to the extent consent is required as the applicable legal basis. Where we rely on other legal bases for processing — such as contractual necessity or legitimate interests — those are identified separately in Section 5.
The following terms carry the meanings set out below throughout this Policy:
| Term | Meaning |
|---|---|
| Personal Data | Any information that identifies or could reasonably identify a living individual, directly or in combination with other available data. |
| Processing | Any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction, whether automated or manual. |
| Data Controller | The entity that determines the purposes and means of processing personal data — in this case, agb99. |
| Data Processor | A third party that processes personal data on behalf of agb99 under a contractual data-processing agreement. |
| KYC | Know Your Customer — the identity and age verification process applied to registered accounts before certain transactions are permitted. |
| Platform | The agb99 website at agb99.lat, including all pages, features and associated mobile-optimised interfaces. |
| Sensitive Data | A subset of personal data requiring heightened protection, which may include identity document information, financial account details and KYC verification materials. |
When you create an agb99 account, we collect the information you provide directly, which typically includes: full legal name, date of birth, residential address (including city — for example Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya or Shah Alam), email address, contact telephone number and a chosen username.
To comply with age verification and anti-fraud requirements, we may collect copies of: a valid government-issued identity document (Malaysian IC / MyKad, driver's licence or passport); proof of residential address (utility bill or bank statement issued within three months); and, where requested, a verification selfie. This data is treated as sensitive and subject to enhanced security controls.
agb99 processes transactional data relating to deposits and withdrawals, including payment method type (for example Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong or selected cards), transaction reference numbers, timestamps, amounts in MYR, and where applicable cryptocurrency wallet addresses for BTC, ETH or USDT transactions. Full card numbers and bank credentials are handled exclusively by certified payment processors and are not stored on agb99 servers.
When you use the Platform, we automatically collect technical information including: IP address, device type, operating system, browser type and version, referring URL, pages visited, session duration, click paths and in-page interaction events. This data is used primarily for security monitoring, fraud detection and improving Platform performance.
Records of your communications with agb99 support — including live chat transcripts and email correspondence — are stored and may be reviewed for quality assurance, dispute resolution and regulatory compliance purposes.
Any additional information you choose to provide in support requests, survey responses or feedback submissions is collected and processed in accordance with this Policy.
agb99 processes personal data for the following documented purposes:
| Purpose | Description |
|---|---|
| Account administration | Creating, maintaining and managing your registered account, including authentication and profile updates. |
| Identity and age verification | Verifying that you are who you claim to be and that you meet the minimum age requirement of 21 years, in compliance with applicable obligations. |
| Payment processing | Facilitating MYR-denominated deposits and withdrawals through supported local payment methods and selected cryptocurrency routes. |
| Fraud prevention and security | Detecting, investigating and preventing fraudulent activity, money laundering, account compromise and other prohibited conduct. |
| Legal and regulatory compliance | Meeting obligations imposed by applicable laws, licensing requirements, court orders and regulatory directives. |
| Customer support | Responding to account, payment and responsible gambling queries submitted via live chat or email. |
| Platform improvement | Analysing aggregated usage patterns to improve site performance, content relevance and user experience. |
| Responsible gambling | Monitoring activity indicators to support early identification of harmful patterns and administration of deposit limits, cooling-off periods and self-exclusion. |
agb99 processes personal data under the following legal bases, applied according to the specific purpose of each processing activity:
agb99 does not sell personal data. We share personal data only in the following circumstances and only to the extent necessary for the relevant purpose:
We engage verified third-party service providers who process data on our behalf under contractual data-processing agreements. These include KYC verification partners, payment processing providers, cloud infrastructure providers, customer support platform operators and fraud-detection services. All processors are required to handle your data in accordance with applicable data protection standards and agb99's instructions.
We may disclose personal data to competent authorities, courts, law enforcement agencies or licensing regulators where required to do so by law, court order, legal process or regulatory directive. agb99 will notify you of such disclosure where legally permitted to do so.
In the event of a merger, acquisition, asset sale or restructuring involving agb99, personal data held at the time of the transaction may be transferred to the succeeding entity, subject to equivalent privacy protections. Users will be notified of any material change in data controller identity.
We may share data where reasonably necessary to enforce our Terms and Conditions, to investigate suspected fraud or prohibited conduct, to protect the rights or safety of agb99, its users or third parties, or to respond to claims made against agb99.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, subject to any overriding legal, regulatory or contractual retention obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised. Anonymised or aggregated data that cannot identify any individual may be retained indefinitely for statistical or analytical purposes.
agb99 implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration or disclosure. These measures include:
While agb99 takes data security seriously, no transmission over the internet and no data storage system can be guaranteed to be completely secure. You are responsible for keeping your login credentials confidential. If you suspect that your account has been compromised, contact support at [email protected] immediately.
agb99 operates in an international context and your personal data may be processed in, or transferred to, countries outside Malaysia. This may occur when data is processed by cloud infrastructure providers, KYC partners or other service providers located in different jurisdictions.
Where personal data is transferred outside Malaysia, agb99 takes steps to ensure that equivalent protections apply, including:
By using the Platform, you acknowledge that your personal data may be transferred outside Malaysia subject to the safeguards described above.
Subject to applicable law and the specific circumstances of your request, you have the following rights in respect of your personal data held by agb99:
Request a copy of the personal data agb99 holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your account records.
Request deletion of personal data where it is no longer necessary, where consent is withdrawn, or where processing lacks a valid legal basis — subject to overriding retention obligations.
Request that processing of your data be suspended in certain circumstances — for example while the accuracy of data is being contested.
Where processing is based on consent or contract and carried out by automated means, request receipt of your data in a structured, commonly used format.
Object to processing based on legitimate interests or for direct marketing purposes. agb99 will cease processing unless compelling legitimate grounds exist.
To exercise any of the above rights, please contact agb99 support at [email protected]. We will acknowledge your request within a reasonable period and endeavour to respond fully within thirty days. Identity verification may be required before a request is actioned. Some requests may be declined where they conflict with legal retention obligations or ongoing fraud or security investigations.
agb99 is strictly restricted to adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Registration by a person under 21 constitutes a material breach of the agb99 Terms and Conditions and any associated account will be suspended pending investigation.
If agb99 becomes aware that personal data of a minor has been collected — whether through a false declaration of age at registration or any other means — the data will be deleted as expeditiously as possible and the associated account will be permanently closed. If you believe a minor has registered on the Platform, please report this to [email protected] promptly.
agb99 reserves the right to revise this Privacy Policy at any time to reflect changes in data practices, applicable law or business operations. Material changes will be communicated by updating the "Effective date" at the top of this page and, where practicable, by notifying registered account holders via email.
We encourage you to review this Policy periodically. Your continued use of the Platform following the publication of a revised Policy constitutes your acknowledgment of the changes and — where consent is the applicable legal basis — your renewed consent to the updated processing practices.
The current version of this Policy is always accessible at agb99.lat/privacy-policy and supersedes all prior versions.
If you have questions, concerns or complaints regarding this Privacy Policy, or if you wish to exercise any of the data rights described in Section 11, please contact agb99 through the following channel:
When submitting a privacy request, please include your registered username and a clear description of your request. Do not include passwords, one-time verification codes or full payment credentials in any correspondence with agb99.
Our support team is available around the clock for data, account and payment questions. You can also read our Terms & Conditions, review the Responsible Gambling guide or return to the homepage — all content is in plain English, designed for Malaysian adults aged 21 and above.