agb99 Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the agb99 online entertainment platform, accessible at agb99.lat ("Platform", "Site", "agb99", "we", "us", "our"). The Platform is operated as an English-language online entertainment guide targeted at Malaysian adults and covering topics including sports betting, live casino play, MYR-denominated payments and responsible gambling practices.

By registering an account, making a deposit or otherwise accessing any feature of agb99, you ("User", "you", "your") confirm that you have read these Terms in full, that you understand them and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately discontinue your use of the Platform.

These Terms apply to all users including those browsing without a registered account, registered members who have not yet deposited and fully active depositing members.

2. Definitions

The following definitions apply throughout these Terms:

3. Account Eligibility

Access to and use of the Platform is subject to the following eligibility requirements, which must be satisfied at all times:

• Minimum age: You must be at least 21 years of age. This requirement reflects the minimum age for casino-style gambling activity as applied under international licensing frameworks. Registration by persons under 21 is strictly prohibited.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under the laws of your jurisdiction. Persons under guardianship, judicial interdiction or similar legal incapacity are not eligible to register.
• Not a restricted person: You must not be an employee, officer, director, contractor or immediate family member of any employee of agb99 or its affiliates.
• Jurisdiction: You must access the Platform only from locations in which doing so is not prohibited by applicable local law. Malaysian users bear personal responsibility for assessing local legal constraints.
• Single account: You may hold only one Account at any time. Multiple registrations from a single individual are prohibited regardless of the email address, device or payment method used.

agb99 reserves the right to verify eligibility at any stage and to suspend or close accounts where eligibility requirements are not or are no longer met.

4. Registration & KYC Verification

4.1 Registration Requirements

To register, you must provide accurate, complete and current information including your full legal name, date of birth, residential address, email address and contact number. You must keep this information updated. Providing false registration details is a material breach of these Terms and may result in immediate account closure and forfeiture of any outstanding balance.

4.2 Identity Verification (KYC)

agb99 operates a Know Your Customer programme aligned with anti-fraud and age-verification requirements. You may be asked to submit the following documents at any stage:

• A valid government-issued photo identity document — Malaysian IC (MyKad), driver's licence or passport;
• Proof of residential address — a utility bill, bank statement or official correspondence issued within the previous three months;
• Proof of payment method ownership, such as a bank statement or card image where applicable;
• A selfie photograph holding the submitted identity document, if requested by the verification team.

Withdrawal requests will not be processed until KYC verification is complete. agb99 aims to complete standard verification within 24–48 business hours of receiving a complete, legible document set.

4.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials. You must not share your username, password or one-time verification codes with any third party. All activity conducted through your Account will be attributed to you. If you suspect unauthorised access, you must contact agb99 support immediately at [email protected].

5. Terms of Use

5.1 Permitted Use

The Platform is made available for personal, non-commercial entertainment and informational use only. You may browse content, access your Account, place wagers (where applicable), and use the responsible gambling tools provided. Any other use requires prior written consent from agb99.

5.2 Accuracy of Information

Odds, bonus terms, payment processing times and promotional details are subject to change. agb99 makes reasonable efforts to maintain accurate, current content but does not warrant that all information on the Platform is error-free at all times. Where discrepancies arise between displayed information and actual system values, the system value shall prevail.

5.3 Service Availability

agb99 endeavours to maintain continuous Platform availability but does not guarantee uninterrupted access. Scheduled maintenance, technical issues or events beyond agb99's reasonable control may result in temporary unavailability. agb99 shall not be liable for losses arising from Platform downtime.

6. Deposits & Withdrawals

6.1 Accepted Payment Methods

agb99 supports a range of Malaysian payment methods, which may include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank transfer, CIMB transfer, Public Bank transfer, Hong Leong transfer and selected credit or debit cards. Availability varies by account and may change without prior notice. Cryptocurrency options including Bitcoin (BTC), Ethereum (ETH) and Tether (USDT) may also be available to eligible accounts.

6.2 Deposit Conditions

• Deposits must be made from payment methods held in your own name. Third-party funding is not permitted.
• Minimum deposit amounts are displayed at the point of transaction and are denominated in MYR.
• agb99 does not charge deposit processing fees, though your payment provider may apply independent charges.
• Deposits are normally credited to your Account balance within the processing time displayed. Where delays occur, contact support with transaction reference details.

6.3 Withdrawal Conditions

• Withdrawals may only be made to a payment method in your own name and, where practicable, to the same method used for the most recent deposit.
• KYC verification must be completed before the first withdrawal is processed.
• Any applicable bonus wagering requirements must be met before bonus-derived funds become withdrawable.
• agb99 reserves the right to apply additional verification checks to withdrawal requests above specified thresholds.
• Processing times vary by method; standard bank transfers to Maybank, CIMB and Public Bank typically complete within one to three business days.

7. Bonuses & Promotions

agb99 may from time to time offer welcome bonuses, reload offers, cashback programmes, loyalty rewards and other promotional incentives. The following general conditions apply to all bonuses unless the specific promotion terms provide otherwise:

• Each bonus is subject to individual wagering requirements, minimum odds restrictions and expiry periods which are set out in the applicable promotion terms. These must be read and understood before accepting any bonus.
• Bonuses may not be withdrawn until wagering requirements are fully satisfied.
• Bonuses are personal to the registered account holder and may not be transferred.
• agb99 reserves the right to void bonus credit and associated winnings where evidence of bonus abuse, collusion or exploitation of errors is identified.
• Promotions are available to eligible players aged 21 and above only. Promotional participation constitutes acceptance of the relevant bonus terms.
• agb99 may modify, suspend or withdraw any ongoing promotion with reasonable notice where technically necessary or required by applicable guidelines.

8. Prohibited Conduct

The following activities are strictly prohibited on the Platform. Breach of any prohibition may result in immediate account suspension, permanent closure, forfeiture of balance and, where appropriate, referral to relevant authorities:

• Registering while under 21 years of age or assisting a minor to access the Platform;
• Providing false, inaccurate or misleading identity, age or payment information;
• Operating or attempting to operate more than one Account;
• Using automated software, bots, scripts or any artificial means to interact with the Platform;
• Exploiting errors, glitches or pricing inefficiencies in a systematic manner;
• Engaging in or facilitating money laundering, fraud or any other illegal financial activity through the Platform;
• Colluding with other users to gain an unfair advantage;
• Using a VPN, proxy or other tool to misrepresent your location in circumvention of geographic restrictions;
• Posting or transmitting abusive, defamatory, harassing or unlawful content through any Platform communication channel;
• Attempting to gain unauthorised access to Platform systems, servers or other users' accounts.

9. Responsible Gambling

agb99 is committed to supporting responsible gambling for all users. We recognise that gambling can pose risks and that some individuals may develop harmful patterns of behaviour. The following obligations and resources apply:

• You agree to use the Platform's responsible gambling tools — including deposit limits, session limits, cooling-off periods and self-exclusion options — if you believe your gambling behaviour is causing harm.
• Self-exclusion requests are processed in accordance with the Responsible Gambling policy. A self-excluded user may not circumvent exclusion by registering a new account.
• agb99 reserves the right to place mandatory limits on accounts displaying indicators of problem gambling behaviour.
• If you or someone you know needs support, please review the full Responsible Gambling page on this site for guidance and support contact information.

10. Intellectual Property

All content on the agb99 Platform — including but not limited to text, graphics, logos, layout, software and data compilations — is the intellectual property of agb99 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and view the Platform content for personal, non-commercial use only. You must not reproduce, distribute, modify, publicly display or create derivative works from any Platform content without prior written permission from agb99. The agb99 name, logo and brand identifiers may not be used without express authorisation.

11. Limitation of Liability

To the fullest extent permitted by applicable law, agb99 and its officers, employees, contractors and licensors shall not be liable to you for:

• Any indirect, incidental, consequential, punitive or special damages arising from your use of, or inability to use, the Platform;
• Loss of profits, anticipated savings, revenue, business, contracts or goodwill;
• Loss or corruption of data or information;
• Gambling losses incurred through use of the Platform;
• Third-party payment processing failures, delays or errors beyond agb99's reasonable control;
• Any technical unavailability of the Platform due to maintenance, infrastructure failure or force majeure events.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

12. Suspension & Termination

agb99 reserves the right to suspend or permanently close any Account with or without prior notice where:

• You have breached any provision of these Terms;
• agb99 is required to do so by applicable law, regulatory direction or court order;
• Suspected fraud, money laundering, bonus abuse or other prohibited conduct is identified;
• Identity or age verification cannot be completed satisfactorily;
• The Account has been inactive for an extended period in accordance with our published dormancy policy.

Upon termination, agb99 will process any outstanding verified withdrawable balance in accordance with the applicable policy, subject to the completion of KYC and any outstanding investigation. Bonus credit not meeting wagering requirements at the time of closure will be voided.

You may close your Account voluntarily at any time by contacting agb99 support. Voluntary closure requests submitted as part of a self-exclusion request will be treated in accordance with the Responsible Gambling policy.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which agb99 is incorporated or licensed. Where agb99 operates under an international gaming licence — such as those issued by Curaçao or Malta — the law of that licensing jurisdiction shall apply to matters arising directly from the gaming licence.

Malaysian users acknowledge that online gambling regulation in Malaysia differs from international frameworks and that they bear personal responsibility for understanding applicable local legislation. agb99 does not hold a Malaysian domestic gaming licence and makes no representations regarding the legality of gambling for any specific Malaysian resident. These Terms do not constitute legal advice.

Any dispute arising from these Terms or your use of the Platform that cannot be resolved through agb99 support channels shall be subject to the exclusive jurisdiction of the courts of the applicable governing law jurisdiction, unless you exercise any applicable statutory right to bring proceedings in your local courts.

14. Amendments

agb99 reserves the right to amend, update or replace these Terms at any time. Material changes will be communicated by updating the "Effective date" at the top of this page and, where practicable, by email notification to registered account holders.

Your continued use of the Platform following the publication of amended Terms constitutes your acceptance of the revised document. If you do not agree to any revised Terms, you must stop using the Platform and may request account closure via support.

We recommend that you review these Terms periodically to ensure you remain familiar with the current version. The version published at agb99.lat/terms-conditions at any given time is the binding and operative version.

15. Contact Us

If you have questions, concerns or complaints regarding these Terms and Conditions, or if you wish to exercise any rights described herein, please contact the agb99 support team:

• Website email: [email protected]
• Live chat: Available 24 hours daily through the on-site chat tool
• Response time: Email queries are typically addressed within 24 hours; live chat usually responds within five minutes

When contacting support regarding a specific account matter, please include your registered username and a concise description of your query. Do not include passwords, one-time codes or full card numbers in correspondence.